Here's what just some of our clients have said about us...
⭐⭐⭐⭐⭐Great service and fairly priced, would recommend!
Lost my Phone on holiday.Only place to go Phonehouse. A secondhand Iphone produced in seconds after an hour with adelightful and expert young girl I was fully restored to my phoneline. Next day popped in to find why the battery was going down too quickly. Greg sorted that out ia couple of minutes Brilliant
Excellent service any problems solved easily and without the trauma my friends seem to encounter.
I’ve used fonehouse several times in recent months for a number of issues. On every occasion they were polite and informative. You have their undivided attention rather than them trying to deal with several customers at the same time. Their knowledge is conveyed across to you easily and in language that can be understood even by the non-tecky!!!! Would highly recommend them to anyone seeking a new/replacement mobile or advice on using computers.
No fuss, no sales banter, just a very good fast service, that I will use again when I enevitably trash my phones ...Recommended as local service is far better than big corporations any day
Brilliant service from fonehouse. Sorted daughters phone out in the day!! Thank you so much
⭐⭐⭐⭐⭐Great service last week. My phone wouldn’t charge so I went in not really knowing what to expect. I was seen to straight away and walked out 5 minutes later with my phone fixed. Highly recommend fonehouse. Thank you again
⭐⭐⭐⭐⭐Repaired 2 of my phones. Faultless and highly recommended. Don’t look elsewhere
⭐⭐⭐⭐⭐Any of my phone problems and questions are answered by the techies at the fonehouse! Always quick and easy! Most helpful, handy phone guys around!
⭐⭐⭐⭐⭐Second phone and third contract purchased from Eva and Greg. Always friendly, helpful, courteous and knowledgeable. Thank you for an excellent buying experience
⭐⭐⭐⭐⭐Just want to say a massive Thank-You to Eva at ‘Fonehouse’, I have been complete techno phobic, even managing to wash my phone in the washing machine; really not advised!!!!!....Then hey presto; the lovely, competent Eva booked me in for an extensive training session on my new phone, she was patient, explained in simple terms and directed me through the phone so I knew exactly what I was doing and how to use it without getting problems. Thank you, I really appreciate all your help and great service. I know the personal touch makes such a big difference. kind regards Julie.
⭐⭐⭐⭐⭐Really professional service! Fixed my iPhone 6 screen/camera/home button for me within 2 hours and even offered to run it down to my work for me if I couldn’t get down. Would definitely recommend!
⭐⭐⭐⭐⭐Thank you so much for your help today. Came in to get a new charger port for an iPhone fitted but instead all it needed was a good clean which was done free of charge. A lot of places would have still replaced the port for a charge
⭐⭐⭐⭐⭐Very Very happy customer, after smashing my iPhone 6 screen to pieces these guys worked wonders in two hours and I couldn’t be happier, lovely service, I would highly recommend this place. Thank you
I recently bought a Samsung Galaxy phone from Fonehouse Heswall. My previous phone was over 10 years old I used in a emergency. From the day I purchased my new phone Eva and her staff at Fonehouse have and still helping me use the phone. I continue to go for lessons, I am 70 years old and everyone in Fonehouse are so patient and I am in touch with family everyday because of what I am learning. I am so glad I went to Fonehouse be if id gone into a shop in town because of the time it took to purchase the phone crowds of people in the shop because of my age I would have been embarrassed Thank you Fonehouse
Greg and Eva are really helpful also Sam and anyone else in the shop, any problems with my phone I visit fonehouse first.
⭐⭐⭐⭐⭐Recently purchased my second phone from fonehouse. Greg and his staff worked hard to find me the best deal on my preferred phone - a Cat S50 which is (I thought) impossible to find on contract. Through some behind the scenes wizardry they even connected it to my preferred network on a plan that suits my needs perfectly! As ever, customer service is beyond excellent. As a customer of this store you need never worry about approaching them with any issues you may have through the course of your contract as expert help is always on hand, swift and friendly. Top marks guys, see you again soon, as my wife’s phone contract is up for renewal.
As my old basic mobile phone as giving me problems, I decided I would like a new smart phone.After visiting many phone shops I felt very disapointed because as an older person I felt the smart phones would be to dificult to learn.It wasn’t until I saw the advert for the “Fonehouse” in Heswall there tuition was given free by Eva and Greg over a two year period that I felt confident to proceed and after several visits I now feel confident (able) using my new smart phone.So if you want first class service, then visit the “Fonehouse” in Heswall where Eva and Greg look after their customers.
I recently visited Greg and Eva in Fonehouse Heswall because I dropped my phone and cracked the screen. I still had two months on my contract so I went in to see what they could do. They rang the provider and sorted out costs there and then with no hassle. They also gave me a new tariff with more call minutes, texts and internet usage. More importantly though, all my phone data was transferred easily to my replacement handset so i lost nothing. I’d recommend this service to anybody. Greg and Eva have a world of knowledge when it comes to mobile phones and are able to solve any issue with ease. I’ve been using their services for nearly two years and I am more than satisfied with them
⭐⭐⭐⭐⭐Can’t speak highly enough of them! Ever so friendly, exceedingly helpful and very patient - even if you’re clueless. I couldn’t get my Lumia 710 to update but Greg sorted it all out for me. I can’t thank the guy enough! There’s a variety of the latest phones on display to play with. Greg & Eva are very knowledgeable about all the different phones and price plans. If you’re considering getting a phone, upgrade, or just need information then look no further but go here and they will guide you through the minefield of models and tariffs.
⭐⭐⭐⭐⭐Quick and friendly service - my screen protector has saved my phone too many times to count!
⭐⭐⭐⭐⭐Been here a few times with my phone, excellent service xx
⭐⭐⭐⭐⭐Very friendly. Brilliant help and support.
⭐⭐⭐⭐⭐Recently had an issue with an out of warranty iPhone 6. I messaged Fonehouse Heswall via Facebook for advice whilst at work. They were very helpful and quick to respond. When the phone was taken in several tests were done and unfortunately it was beyond repair. I was not charged for the tests and helpful advice.Customer service was excellent. Should I have another problem with my phone, this will be my first port of call.
My thanks to Eva for the training session. In 30 imuntes the session helped me to get more out of my iPhone and advanced my understanding and confidence enormously. The session was tailored to my speciific requirements and was a very enjoyable experience.
Everyone at Fonehouse Heswall really is very friendly and helpful - both when I bought my new ‘phone from them and with subsequent assistance given.I’ve never felt as though I was being “sold” anything, and they’ve gone out of their way to answer my questions and offer all the advice I need.Heartily recommended and no doubt I’ll be going back when upgrade is due.
⭐⭐⭐⭐⭐Made up to have had my IPhone 6 fixed after I thought it was long gone from water damage! Lovely, friendly and happy staff! Very impressed
Totally reliable, Greg and Eva always put their customers first. Fantastic. !!
⭐⭐⭐⭐⭐Greg & Eva are the most helpful & knowledgeable “phone shop” people I’ve ever met. No matter how many times I pop in to ask a question I’m met with a smile & an answer in terms I can understand. Phone or tablet they just resolve my queries. Before I found them I hated phone renewal time, now it’s a pleasure........ & less costly than I’d found elsewhere, won’t be going anywhere else & can recommend them to any age group
Everyone should come to Fonehouse Heswall.! Greg and Eva are wonderful and nothing seems too much trouble. ~They are so professional and yet give such a warm friendly service. From enquiring to purchasing - to their expert tutorial - I have learned so much so easily and have such confidence in my new phone. Try them NOW - you’ll never want to go anywhere else.
⭐⭐⭐⭐⭐I’ve just had an early up grade on my phone contract and Greg & Eva from Fonehouse Heswall yet again provided the best service.I don’t “do” technology but they make things so easy to understand. I picked up my new phone Friday, Moto X, and I feel so comfortable and confident after 3 days, I love it. Don’t bother with the big high street shops, for quality and service go to see Greg & Eva!
Have had my phone for over 12 months now. The Service when purchasing phone was so helpful, and this has continued right through the year. Nothing is any trouble. If you want a smart phone but don’t know how to begin, I highly recommend calling into Fonehouse Heswall. Greg and Eva will help you get started and are there to help with any questions and advice as part of their ongoing service to their customers.I can’t praise them enough .The location of the shop is in the centre of Heswall- so convenient. What more can you want. Many Thanks Greg and Eva
⭐⭐⭐⭐⭐Top staff at the store, very helpful and knew what they were doing. 6 stars if I could
⭐⭐⭐⭐⭐Greg and Eva gave great advice on the best phone for me and then patient and comprehensive tuition on its use. Three or four later visits to clarify small queries were dealt with with great courtesy and thoroughness. As an older customer, this couple provide a really terrific service, way ahead of anything the big high street chains provide.
Excellent, Excellent” my partner replied when I asked him what he thought about the service we’d just received at the new Fonehouse in Heswall. We had both gone to ask about my new iPhone4. I had received it 2 days previous (via work) and didn’t have a clue how to use it. After a sit down with Greg I felt like I could start teaching the whole world about iPhones !!! He was brilliant. Whilst I was with Greg, my partner was interested about finding out about contracts etc, so Eva dealt with him and he came away with the phone he wanted and a contract that suited him. Also with a thorough knowledge of how to use his new toy ! All questions we asked were answered plus more ! Highly reconmend to anyone !!! Thank You Greg and Eva for making us realise we were actually paying more and getting less for our money on pay as you go !!!!
Great personal srervice from the moment I entered the shop. Friendly profresional independent advice and demonstrations from staff who are truly experts, nothing was to much trouble. Can whole heartly recomend the fonehouse in Heswall.
Very helpful service. Greg and Eva are interested in phones and enjoy using phones. This makes it easy to ask questions as no question is too much trouble to answer. They have lots of information about various phones and the great thing is that you can actually pick up the phones and touch them so that you have an idea of what you are purchasing. I purchased a Samsung Galaxy and wanted to use it for email. Fonehouse were very helpful in assisting me to set up email from my Microsoft Exchange account.
Knowledgeable and excellent service. Thoroughly recommended when you’ve been a fool and need your phone fixed or some impartial advice.
⭐⭐⭐⭐⭐What a fantastic experience. Greg and Eva were brilliant in talking me through which phone and tarrif i needed, highly recommended you pay them a visit. Also, Greg was brilliant at listening to my teenager and suggesting which phone had the best features for him. His feedback is ‘Greg was cool’ Thats an excellent review from a teenager!
⭐⭐⭐⭐⭐I didn’t want to change my handset, as I had an iphone4, but my original contract had finished. Greg suggested I try a sim only deal that gave me 2000 minutes, 5000 texts and unlimited download for £10 less a month. How great was that!!