Fonehouse Heswall Service and Warranty Disclaimer

By agreeing to this I authorise Fonehouse to carry out repairs to my device. I accept that having my device repaired could lead to other faults, or highlight further faults that may be of a different nature and, therefore cannot be repaired by a Fonehouse engineer. I understand that Fonehouse cannot be held liable for any data loss which could occur as a result of any work carried out on my device. I also agree that I am responsible for backing up my device before handing it over to a Fonehouse engineer for repair.

I also accept full responsibility for any data loss, hardware or software failure during or after the repair by Fonehouse unless the fault or loss is due to severe neglect by a Fonehouse engineer. I accept that any repair or technical support carried out by Fonehouse may void manufacturers warranties for the device. Fonehouse will not assume any responsibility in the event that a manufacturer’s warranty is refused or void, but may in some cases offer its own warranty on said parts or services. I accept that it is my own responsibility to inform Fonehouse of known faults to the best of my ability, and also understand that even though all Fonehouse engineers will check the phone over for faults before and after, some faults may be unnoticeable. We will contact you with any further knows faults with the phone and consult with you before repair is undertaken.

Fonehouse Warranty:
All 'premium' and 'basic' repaired devices come with a comprehensive 12 month or 45 day warranty respectively. The warranty is non transferable across devices and terminates at the device point of sale or change of ownership. All the information on the device paperwork must be current and correct, and this must be presented for all warranty claims.

Warranty Cover:
Any repaired or replaced part that is found faulty or does not work as intended. Fonehouse warranty is limited to the repaired item. I.E. both parts and labour will be warranted. Warranty will cover replacement only and will not cover refund.

As part of our service we have to check the device before the repair has taken place to ensure there are no other problems also the device has to go through the same process once the repair has finished, this involves using and unlocking the device to test each part.